Do Allbirds run true to size?
Sizing varies among our shoe styles, but all of our shoes are medium width and most are full sizes only. Please note that we now include half sizes in our Wool Runner 2!
The Wool collection starts out a little snug and then stretches naturally, while the Tree, Canvas, and Plant Leather materials are super accommodating, but will fit similarly over time as they retain their shape.
We’ve found most full-size customers stick with their full size in all materials. If you’re a half size, we’ve found most customers size up in every silhouette. If you have a wider foot and you’re a half size, we’d suggest sizing up to the next full size in everything.
Our socks, undies and apparel should run true to size. There are also sizing charts on the product pages to help out!
Still not sure? We’d love to talk to you about it. Reach out to one of our fit specialists at [email protected] for some personalized advice!
Will my shoes stretch?
Great question! If your Wool shoes are a bit snug to start, you can expect them to stretch about a quarter inch after a few weeks of wear. In contrast, your Tree, Canvas, and Plant Leather shoes will likely retain their original shape. Either way, we recommend wearing them for 1-2 weeks to break in. Pro tip: trying them with socks can also help the shoes break in more easily!
And just so you know, we offer 30-day returns* but the product must be unworn and unwashed!
Are Allbirds good for flat feet?
Our padded insole is made from a castor bean oil blend with a wool or tencel lining topper. This cushioned insert has very noticeable arch support compared to minimalist shoes. Everyone’s feet are different and we’ve heard from many flat-footed customers who find comfort in their Allbirds 🙂
The Runner style has about a 9.6mm heel-to-toe drop, which means it has a bit larger arch in comparison to the Lounger, Piper, Skipper, and Breezers, which have about a 2mm drop. Our Dashers have a 7mm drop with medium contoured arch support built in.
For customers looking to use their own inserts or orthotics, our insole is easily removable to make these adjustments. However, some customers have noticed that they do not need to use their orthotics given the level of cushion, so it’s worth a try!
How do I make a gift exchange?
You can start the process by using the following gift exchange link! All you need is your order number which you can find on the original shipping label (it usually starts with 64) or, if you received a gift note in your package, the order number should be printed on the back of the note!
What is Allbirds’ return policy?
We offer a 30-day return period*. You can return or exchange your shoes by visiting one of our stores or our website – click here to get started.
Please note that products must be unworn and unwashed with original product tags, and all sock bundles and other accessories are final sale. Refunds must be requested in the same country as the original purchase.
Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, sock bundles, and items tagged final sale on our website and in Allbirds retail stores.
*Per our Terms and Conditions, we reserve the right to reject returns or exchanges that do not comply with our policies.